Thursday, June 17, 2010

Whammy burger (again!)

For the past four weeks, I have avoided McDonalds because the last three times I went through their drive thru in three different places, the price on the menu board for the 6 nuggets mighty kids meal was between 10 to 40 cents less than what I was charged and when I checked one of the locations a couple of days after, the price was not changed.

On June 16th, my daughter had a 6PM softball game on the same day the park district had a field trip at Lincoln Park Zoo and due to traffic, she did not get back until 5:15.

Knowing she takes her time to eat, we went to the closest place to get food which was a McDonalds and when the price was displayed, I noticed I was charged 20 cents more than listed. When I went to pay the bill, I tried to explain to the manager that this is the fourth different McDonalds in a row that had the wrong price on the drive thru menu board for the same item.

Wanting to get to the game I decided to not continue my complaint but as I drove around the building, I noticed the other menu board as the place had two and had to get out of the car to confirm what I saw.

When I got to the park, I called them:

"This is McDonalds, Can I help you?"

"Yes. This is the person who complained about your menu board having a wrong price ten minutes ago. I looked at your menu boards. One of them has it listed as $4.29 and the other at $4.39. You are charging $4.49 for the 6 piece nuggets kids meal." *click*

This confirms what I suspect. They don't care and no doubt the price has probably been wrong on the board for a while. Here is a map of the four locations and when I was there:

On my way home from work today, I stopped at the McDonalds where I had the discussion on May 18th. The price was still incorrect on the drive thru board.

All this leaves me to ask one question: "Am I the only person in the northeast part of Du Page county who pays attention when ordering and cares that the price listed is wrong?"

To compare, I have not seen any similar error at any other place. Just McDonalds who probably will not be seeing me again until the Mc Rib returns if at all.

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